Optimize Customer Journey Across All Channels
Customers today leverage new channels of communication and want to interact with the businesses, the way they interact in everyday life.
As this happens, relationships with customers take a turn towards increased complexity, with a need to monitor, track, and respond to these interactions across multiple channels.
Gain Greater Operational Efficiency
Contact center managers face tough challenges of maintaining high productivity and efficiency of contact center operations and at the same time delivering exceptional customer service.
With a contact center solution unified dashboard, you can get real-time operational and business data coupled with actionable insights so you can implement the changes as it happens.
Contact Center Modernization
Breaking down the organizational silos and removing the limitations of legacy infrastructure is a top priority for organizations to stay competitive.
With the right contact center infrastructure in place, you can gain a lasting foundation for achieving optimal customer experiences and take advantage of improved business processes.
How can TechGram360 Platform Enhance Customer Experience?
Unified Customer Experience
- Power your inbound contact center solutions with ACD, IVR, and VQ Pass and reduce customer’s waiting time
- Route the customers to the right agent to ensure a higher first call resolution rate
- Increase call connection rate using outbound dialer and save agents’ time with smart operations
- Make your sales proactive with various dialers and scale exponentially
- Manage voice and all digital channels in one system
Contact Center System Integrations
- Integrate workforce management systems, CRM software, and other legacy systems. Techgram360 Call Center Solution integrates with popular out-of-the-box business tools and has APIs for custom integrations
- Manage omnichannel interactions and let your customers reach you on their preferred channel using extensive integration capabilities
- Get a more effective and efficient call routing process using CTI. The telephone, IVR, and ACD can be seamlessly integrated with the business tools and database
- Features like toolbar integration, screen pop, and two-way synchronization of information enable agents to retrieve customer information and answer the calls with a warm start to improve the customer experience
Reporting and Analytics
- Robust dashboards that show real-time data about agent-customer conversations through multiple channels
- Real-time information about the interaction source, the agent involved in the interaction, and the context of interaction
- Get deeper insights into the operations and make informed decisions
Remote Readiness
- Techgram360 Remote Call Center Software lets enterprises overcome remote IT infrastructure challenges by getting a 360-degree view of all remote systems, devices, and environments
- Provide your contact center agents the freedom to login from anywhere, anytime. The agents, as well as the supervisors, can log in to the system from any device – laptops or mobile phones; any browser; and any environment i.e. whether they are working from home or office
Secure & Scalable techgram360 Contact Center Solution Built for the Enterprises
Enterprise-grade Outbound Dialer
Advanced algorithms to deliver high call connects and improve conversion rate. Automate your outbound call center operations by adding an auto dialer in your call center software. offers Predictive Dialer, Preview Dialer, and Progressive Dialer that you can choose from, per your business requirements.
Pre-built Connectors for Leading CRMs
Seamlessly integrate solution with leading CRMs and Helpdesk Applications. It integrates with popular out-of-the-box business tools and has open APIs for custom integrations.
AI-ready
AI-powered contact center solutions makes it easy to integrate chatbots, voice bots, and machine learning technology into your contact center. Add more intelligence to each conversation with 24/7 self-service and improve customer satisfaction.
Wide Coverage of Channels
Seamlessly address digital and voice customer interactions. supports a wide range of channels such as voice, e-mail, live agent, chat, SMS, video chat, and social channels.
PCI DSS Compliant
PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME.
Flexible Mode of deployment
On-premise
If your business requires an on-premise call center deployment with servers physically placed on your premises, techgram360 On-premise Call Center Software is the right solution for you. With on-premise call center software, you can have great control over server security.
Cloud-based
Cloud-based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. techgram360 offers Cloud-based Call Centre Software (public & private cloud) that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.